Quote Originally Posted by SeleneX View Post
They follow a certain procedure as per company guidelines. Usually they meet these tickets with a standard denial response and if you politely push a bit they escalate the matter to a superior and the issues generally get resolved amicably. Speaking from personal experience, John actually pretty nice and has often resolved many of issues in a very satisfactory manner.
exactly...john...yes i know he has resolved many of my issues.. he is co-operative indeed